FAQ'S

All prices are in USD.

We make every effort to deliver products as quickly as possible. Please allow 1-2 days for order processing and 2-7 days for shipment. Once your item has been sent, you will get an email with your tracking number. After three business days, if you have not received a tracking number, please contact us at theartstudiolive@gmail.com.

We provide a full refund if the product is defective or damaged. You have 30 days to return it to us for a full refund. You are responsible for returning the product at your own expense; once we receive it, we will refund the entire amount of your original purchase. Please label any returned shipments with your name and order number. Keep in mind that if your shipment is on its way to you, you must wait for it to arrive and then return it to get a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at theartstudiolive@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

Absolutely! We are here to help you make your home beautiful! Please send us an email to theartstudiolive@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.